Lieven Foubert

Director, Data & Insights Telenet Group

Main Conference Day One

Tuesday, October 1st, 2019

10:00 AM Ensuring and developing a robust business case for your CX investment

What can you do to ensure continued stakeholder engagement, through reliable methods for measuring the business
impact and ROI
Defining clear targets and KPIs to measure success
How can you utilise data to measure and analyse the value of your CEM approach

1:15 PM Panel Discussion: Driving a better customer experience through automation and AI

AI has transformed the way the customer is able to interact with the operator, and vice versa
What benefits does automation offer to the operator when looking at CX delivery?
How can AI help streamline the experience and nurture your customers to ensure the highest quality service?

Check out the incredible speaker line-up to see who will be joining Lieven.

Download The Latest Agenda