30 September - 02 October, 2019 |
Hotel Novotel Barcelona City, Barcelona, Spain
Lieven Foubert, Director, Data & Insights at Telenet Group
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Lieven Foubert


Director, Data & Insights
Telenet Group

Main Conference Day One

Wednesday, September 26th, 2018


10:00 AM Ensuring and developing a robust business case for your CX investment

What can you do to ensure continued stakeholder engagement, through reliable methods for measuring the business
impact and ROI
Defining clear targets and KPIs to measure success
How can you utilise data to measure and analyse the value of your CEM approach

Check out the incredible speaker line-up to see who will be joining Lieven.

Download The Latest Agenda