30 September - 02 October, 2019 |
Hotel Novotel Barcelona City, Barcelona, Spain
Leslie Cottenje, Chief Executive Officer at Hello Customer
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Leslie Cottenje


Chief Executive Officer
Hello Customer

Check out the incredible speaker line-up to see who will be joining Leslie.

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Main Conference Day One

Tuesday, October 1st, 2019


1:15 PM Panel Discussion: Driving a better customer experience through automation and AI

AI has transformed the way the customer is able to interact with the operator, and vice versa
What benefits does automation offer to the operator when looking at CX delivery?
How can AI help streamline the experience and nurture your customers to ensure the highest quality service?

3:30 PM Linking churn and customer feedback – develop your customer retention strategy with the right CX technology

> What can you do to fully listen and understand your customers? Do you know why they buy from you or a competitor?
> Customer retention is key, do you have enough customer feedback to make informed decisions to create the right experience?
How can you achieve revenue optimisation from customer experience with the right technology?