30 September - 02 October, 2019 |
Hotel Novotel Barcelona City, Barcelona, Spain
Gautam Borah, VP, Customer Service at Vodafone
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Gautam Borah


VP, Customer Service
Vodafone

Main Conference Day One

Wednesday, September 26th, 2018


9:00 AM KEYNOTE: Incorporating digital into your CX delivery

CX has increasingly become digital, as the Telecoms industry looks to streamline customer experiences
With the power of Gen C in today’s consumer culture, what is the requirement of your CEM approach? What is needed
from you to ensure loyalty and retention?
How can you best boost your digital engagements to ensure you are accessing all customer touchpoints?

Check out the incredible speaker line-up to see who will be joining Gautam.

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