Gautam Borah

Vice President - Vodafone Idea LTD Vodafone Idea

Main Conference Day One

Tuesday, October 1st, 2019

9:00 AM KEYNOTE: Incorporating digital into your CX delivery

CX has increasingly become digital, as the Telecoms industry looks to streamline customer experiences
With the power of Gen C in today’s consumer culture, what is the requirement of your CEM approach? What is needed
from you to ensure loyalty and retention?
How can you best boost your digital engagements to ensure you are accessing all customer touchpoints?

1:15 PM Panel Discussion: Driving a better customer experience through automation and AI

AI has transformed the way the customer is able to interact with the operator, and vice versa
What benefits does automation offer to the operator when looking at CX delivery?
How can AI help streamline the experience and nurture your customers to ensure the highest quality service?

Check out the incredible speaker line-up to see who will be joining Gautam.

Download The Latest Agenda