30 September - 02 October, 2019 |
Hotel Novotel Barcelona City, Barcelona, Spain
Gary Walker, Digital Product Director at 22 North
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Gary Walker


Digital Product Director
22 North

Main Conference Day One

Wednesday, September 26th, 2018


4:00 PM Innovation spotlight - CEM 2020 - Disrupt or die

Technology has not only changed the way we work, it’s levelled the competitive landscape, allowing start-ups to compete with the established larger organisations. Gary will discuss the disruptive new-comers who have forced businesses to reevaluate their strategies and ways of working.

Main Conference Day Two

Thursday, September 27th, 2018


2:00 PM Independent discussion groups

Simply choose the table that interests you most, and after 45mins of discussions each table will elect a spokesperson to
feedback to the wider group, before being collectively summarised by the chair. Please note that these sessions require
early registration:
  • Designing and implementing a culture of customer centricity throughout your business
  • Engaging the team from the top down to deliver top quality CX
  • Delivering a coherent CX across complex channel combinations
  • Planning and managing sustained change in CX delivery

Check out the incredible speaker line-up to see who will be joining Gary.

Download The Latest Agenda