30 September - 02 October, 2019 |
Hotel Novotel Barcelona City, Barcelona, Spain
Dr Csaba Kiss Kallo, Head of Product Mangement at Brite:Bill

Dr Csaba Kiss Kallo

Head of Product Mangement

Check out the incredible speaker line-up to see who will be joining Csaba Kiss.

Download The Latest Agenda

Main Conference Day One

Tuesday, October 1st, 2019

9:30 AM Moments that Matter

This session focuses on the reasons why the billing experience is so important for service providers. It discusses the 3 moments of billing experience excellence that matter most for customers: The Decision to buy a service; The Arrival of the service; and The Bills that the customer receives thereafter. You will learn how you can reduce the overall cost of running your contact centers, improve your NPS and reduce churn.