30 September - 02 October, 2019 |
Hotel Novotel Barcelona City, Barcelona, Spain
Marissa Abella Gatt, Customer Experience Manager at GO plc
GO plc Logo

Marissa Abella Gatt


Customer Experience Manager
GO plc

Check out the incredible speaker line-up to see who will be joining Corinne.

Download The Latest Agenda

Main Conference Day Two

Wednesday, October 2nd, 2019


11:30 AM Human centred design thinking approach to your CX implementation

CX design is about applying design’s problem solving capacity to align a business to face its customers
How can you change the internal culture to shift focus onto human centred design?
What are the key ROI’s of effective customer mapping, and plotting customer journeys