30 September - 02 October, 2019 |
Hotel Novotel Barcelona City, Barcelona, Spain
Branimir Spajic, Director, CX Department at Hrvatski Telekom
Hrvatski Telekom Logo

Branimir Spajic


Director, CX Department
Hrvatski Telekom

Main Conference Day Two

Thursday, September 27th, 2018


2:00 PM Independent discussion groups

Simply choose the table that interests you most, and after 45mins of discussions each table will elect a spokesperson to
feedback to the wider group, before being collectively summarised by the chair. Please note that these sessions require
early registration:
  • Designing and implementing a culture of customer centricity throughout your business
  • Engaging the team from the top down to deliver top quality CX
  • Delivering a coherent CX across complex channel combinations
  • Planning and managing sustained change in CX delivery

Check out the incredible speaker line-up to see who will be joining Branamir .

Download The Latest Agenda