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CEM in Telecoms - 6 insights for Customer Experience Management that you need to know

CEM in Telecoms - 6 insights for Customer Experience Management that you need to know

We asked CX leaders from the European Telecoms industry what challenges they face for 2019 and beyond. Discover the upcoming strategies they are focusing on, and the integrated CX solutions, which companies applying to build compelling customer journeys.

Access the free CX Network report today.   

CEM in Telecoms Europe - Sample Delegate List

CEM in Telecoms Europe - Sample Delegate List

Find out which Telecom operators from across Europe attend the conference and the job titles of professionals who are looking for actionable solutions to their customer experience challenges.

Take a look at the Sample Delegate List to see who you could meet.

CEM in Telecoms Europe: Investment Trends Report 2019

CEM in Telecoms Europe: Investment Trends Report 2019

Ahead of CEM in Telecoms Europe Forum, we surveyed CX Leaders to gather insights on how they are developing their seamless omnichannel customer experience. The survey also identifies the challenges being faced by CX professionals in the telecoms industry, moving forward in 2019 and beyond. Download the report to discover what they are focusing on, and what integrated CX solutions companies are looking to apply to build compelling customer journeys. 

Emerging Telecoms Technologies: What does CX look like in 2020?

Emerging Telecoms Technologies: What does CX look like in 2020?

New technologies, tools, platforms and channels to engage and share with customers are quickly becoming the backbone of a seamless end-to-end customer experience, with this is mind, we wanted to build a greater understanding of what the key attributes of the technology toolkit of 2020 will be in regard to customer experience. With insights from Julien Rio, Head of Marketing, Dimelo, we have looked into how new technologies are shaping the design of a truly conversational experience that will transform customer experience by 2020.

How the technological evolution is reshaping CEM job functions

How the technological evolution is reshaping CEM job functions

The implementation of new customer experience technologies will require the adaptation of existing business functions as automated systems may replace lower-level positions, and give life to new roles in the areas of analytics and data science. 

Ahead of their participation in Customer Experience Management in Telecoms Europe Conference, we spoke to Erik Meijer, Strategy GPM/Group Innovation, eCompany, Deutsche Telekom AG and Frank Buettner, Head of Human Centred Design, VP, Swisscom about how the technological evolution is paving the way for new job roles and reshaping customer experience functions.