30 September - 02 October, 2019 |
Hotel Novotel Barcelona City, Barcelona, Spain

Resource Center

CEM in Telecoms Europe | Download the Agenda

30th September-2nd October, Barcelona, SpainWe are still in the process of putting together an awesome programme for you and your fellow peers.For now please take a look at the preliminary programme >> With speakers alrea ...

Industry Insights

CEM in Telecoms Europe: Investment Trends Report 2019

Ahead of CEM in Telecoms Europe Forum, we surveyed CX Leaders to gather insights on how they are developing their seamless omnichannel customer experience. The survey also identifies the challenges being faced by CX professionals in the telecoms industry, moving forward in 2019 and beyond. Download the report to discover...

The Ultimate Customer Journey in Telecoms

The importance of great customer experience is unquestioned in the telecoms industry. In light of this, we have put together this printable poster outlining the critical touch-points pre and post purchase so that you can refine and polish your customer experience throughout the customer journey. To view the poster please...

Business Development Pack

CEM Europe Business Development Pack

The 7th Annual CEM in Telecoms Europe provides the platform for you to showcase your CX solutions and network with leading telecom operators, within the CX space. The conference offers an extensive range of sponsorship packages to help set you apart from the competition:Thought Leadership: Showcase your experiences and key...

Interviews

Emerging Telecoms Technologies: What does CX look like in 2020?

New technologies, tools, platforms and channels to engage and share with customers are quickly becoming the backbone of a seamless end-to-end customer experience, with this is mind, we wanted to build a greater understanding of what the key attributes of the technology toolkit of 2020 will be in regard to...

How the technological evolution is reshaping CEM job functions

The implementation of new customer experience technologies will require the adaptation of existing business functions as automated systems may replace lower-level positions, and give life to new roles in the areas of analytics and data science. Ahead of their participation in Customer Experience Management in Telecoms Europe Conference, we spoke...

The Ultimate Guide to Customer Experience Excellence - Top Tips from Telecoms Industry Experts

Focusing on bringing you insights from leaders within Customer Experience Management in Telecoms, this is the Ultimate Guide to Customer Experience Excellence.  From omni-channels to social media to what an excellent NPS really means, we spoke to 5 CEM leaders to get insider tips on what really works.  Insights from:...

Customer Experience Management: Case Studies from across the Globe

This CEM in Telecoms Global Review focuses on region specific case studies that look at the ways the industry can build a customer-centric company culture, action VOC, enhance their digital transformation and break down silos in order to secure long term retention and increase customer lifetime value. With insight from...

Conference Highlights

Operationalising CX For Measurable Success

We were delighted to have Claire De Selve, VP, Customer Experience & Digital from Orange on the stage where she shared her insights on the importance of having metrics, providing the most accurate representation of your CX progress. How to build intelligent metrics the soft way and drive your CX...

Are you ready for the 4th revolution?

There is often a large focus on the customer journey and keeping up with customer demads. However is the same focal point on seamless omnichannel experiences, digital touchpoints, and the impact IOT has on CX? Three's Head of Omni-channel and Digital First joined us at the Customer Experience Management for...