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CEM in Telecoms Europe | Download the Agenda

30th September-2nd October, Barcelona, Spain

Interviews

How to align CX and business strategy to create value for customers

We spoke with Gary Walker, Founder at 22North to discuss creating value for customers, aligning business strategy with CX and the challenges facing the traditional telecoms industry in a digital age. Walker also shared his advice on how companies can create a better experience for your customers using start-ups as...

Emerging Telecoms Technologies: What does CX look like in 2020?

New technologies, tools, platforms and channels to engage and share with customers are quickly becoming the backbone of a seamless end-to-end customer experience, with this is mind, we wanted to build a greater understanding of what the key attributes of the technology toolkit of 2020 will be in regard to...

How the technological evolution is reshaping CEM job functions

The implementation of new customer experience technologies will require the adaptation of existing business functions as automated systems may replace lower-level positions, and give life to new roles in the areas of analytics and data science. Ahead of their participation in Customer Experience Management in Telecoms Europe Conference, we spoke...

The Ultimate Guide to Customer Experience Excellence - Top Tips from Telecoms Industry Experts

Focusing on bringing you insights from leaders within Customer Experience Management in Telecoms, this is the Ultimate Guide to Customer Experience Excellence.  From omni-channels to social media to what an excellent NPS really means, we spoke to 5 CEM leaders to get insider tips on what really works.  Insights from:...

Customer Experience Management: Case Studies from across the Globe

This CEM in Telecoms Global Review focuses on region specific case studies that look at the ways the industry can build a customer-centric company culture, action VOC, enhance their digital transformation and break down silos in order to secure long term retention and increase customer lifetime value. With insight from...

Industry Insights

CEM in Telecoms Europe: Investment Trends Report 2019

Ahead of CEM in Telecoms Europe Forum, we surveyed CX Leaders to gather insights on how they are developing their seamless omnichannel customer experience. The survey also identifies the challenges being faced by CX professionals in the telecoms industry, moving forward in 2019 and beyond. Download the report to discover...

The Ultimate Customer Journey in Telecoms

The importance of great customer experience is unquestioned in the telecoms industry. In light of this, we have put together this printable poster outlining the critical touch-points pre and post purchase so that you can refine and polish your customer experience throughout the customer journey. To view the poster please...

Conference Highlights

Operationalising CX For Measurable Success

We were delighted to have Claire De Selve, VP, Customer Experience & Digital from Orange on the stage where she shared her insights on the importance of having metrics, providing the most accurate representation of your CX progress. How to build intelligent metrics the soft way and drive your CX...

Are you ready for the 4th revolution?

There is often a large focus on the customer journey and keeping up with customer demads. However is the same focal point on seamless omnichannel experiences, digital touchpoints, and the impact IOT has on CX? Three's Head of Omni-channel and Digital First joined us at the Customer Experience Management for...

Sponsorship Inquiry

CEM Europe Business Development Pack

The 7th Annual CEM in Telecoms Europe provides the platform for you to showcase your CX solutions and network with leading telecom operators, within the CX space. The conference offers an extensive range of sponsorship packages to help set you apart from the competition:Thought Leadership: Showcase your experiences and key...

CEM in Telecoms - 6 insights for Customer Experience Management that you need to know

We asked CX leaders from the European Telecoms industry what challenges they face for 2019 and beyond. Discover the upcoming strategies they are focusing on, and the integrated CX solutions, which companies applying to build compelling customer journeys. Access the free CX Network report today.   

CEM in Telecoms Europe - Sample Delegate List

Find out which Telecom operators from across Europe attend the conference and the job titles of professionals who are looking for actionable solutions to their customer experience challenges.Take a look at the Sample Delegate List to see who you could meet.