Are you struggling to build a culture of continuous customer experience improvement across your organisation?
Do you need to digitally transform your organisation to ensure instantaneous, seamless omni-channel experiences across your consumer base?
Would you like to hear how your peers and competitors from across the region have already addressed these challenges and more?
Whether you are your country’s most established provider or a brand new market entrant, benefit from more opportunities to collaborate and innovate than ever. To take the next step in your customer experience evolution, make sure you uncover the secrets behind:
Plus, with brand new focus days surrounding digital transformation and network performance, take the chance to engage your IT and technical departments with the latest customer-centric innovations and join forces to deliver a seamless experience for customers.
For further information, why not download your complimentary copy of the conference agenda now?
Companies who fail to improve their customer experience through personalisation are at risk of higher rates of churn than those who decide to make the long-term commitment to improved customer experience via personalisation. There are many examples of innovation in personalising the customer experience coming through. This article highlights the potential that personalisation has to reduce churn in business and takes a closer look at five examples of personalisation by telecoms operators in Europe.