22. - 24. Oktober 2018
Benjamin Reimann, Head of Customer Experience Management at Tecan Trading AG
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Benjamin Reimann

Head of Customer Experience Management
Tecan Trading AG

Check out the incredible speaker line-up to see who will be joining Benjamin.

Download The Latest Agenda

2. Hauptkonferenztag: Next Level CX – voice, chatbot and AI personalisation

Wednesday, October 24th, 2018

14:00 Wie man mit einem ganzheitlichen CX-Framework einen nachhaltigen Wandel zu einer "Customer first Culture" schaffen kann

  • From Tod to Tom (Re-Branding, new look and feel) 
  • Customer Promise - always there for you 
  • Do we live up to the promise? (Assessment)
  • Status Quo - outside in view (customer journey mapping) 
  • Initial study - Comprehensive study 
  • what do customers expect (shortfalls)