Benjamin Reimann
Head of Customer Experience Management
Tecan Trading AG
Check out the incredible speaker line-up to see who will be joining Benjamin.
Download The Latest Agenda2. Hauptkonferenztag: Next Level CX – voice, chatbot and AI personalisation
Wednesday, October 24th, 2018
14:00 Wie man mit einem ganzheitlichen CX-Framework einen nachhaltigen Wandel zu einer "Customer first Culture" schaffen kann
- From Tod to Tom (Re-Branding, new look and feel)
- Customer Promise - always there for you
- Do we live up to the promise? (Assessment)
- Status Quo - outside in view (customer journey mapping)
- Initial study - Comprehensive study
- what do customers expect (shortfalls)