The #1 European event series for progressive
contact centre, CX and digital service leaders
07 - 09 October, 2024
| The Passenger Terminal & Mövenpick Hotel Amsterdam City Centre
CCW Europe Sponsors and Partners
Join us at the Customer Contact Week Europe on October 7th-9th in Amsterdam, to connect with 450+ European leaders in customer service, contact centres and customer experience driving change enterprise-wide and shaping the future of their CX strategies.
Complete the below form to learn about the available sponsorship opportunities.
Platinum Partner
Bright Pattern
Website: http://www.brightpattern.com
Bright Pattern provides the easiest and most powerful AI-powered omnichannel contact center software that can be deployed quickly with the lowest professional services costs in the industry. With the purpose of making customer service, sales, and marketing brighter and faster than ever before, Bright Pattern offers the most advanced omnichannel... Read More
Cognigy
Website: cognigy.com
Cognigy is revolutionizing the customer service industry by harnessing the most cutting-edge AI technology on the market. Its award-winning solution, Cognigy.AI, empowers businesses to deliver exceptional service that is instant, personalized, in any language, and on any channel. By perfectly combining Generative and Conversational AI to create AI Agents, Cognigy... Read More
Kore.ai
Website: https://kore.ai/
Kore.ai pioneered the creation and adoption of AI-first virtual assistants by enterprises across all industries and regions. Over the years, Kore has emerged as the trusted advisor and preferred technology provider, recognised by Gartner as the leader in the Magic Quadrant for Enterprise Conversational AI Platforms, to automate conversational interactions... Read More
Gold Partner
Alorica
Website: www.alorica.com
Alorica creates insanely great digital customer experiences at scale. Our team of 100,000 solutionists, technologists and operators partner with global brands and disruptive innovators to deliver digitally-charged, tailored interactions customers crave. With a track record of creating long-term loyalty, Alorica brings actionable insights, proven processes and CX leadership to transform... Read More
CallMiner
Website: https://callminer.com/
Webex by Cisco
Website: https://www.webex.com/
Webex offers industry leading solutions in video conferencing, team collaboration, calling, contact centre and devices, and is trusted by 95 percent of the Fortune 500. With Webex, businesses can simplify communication, inspire innovation, and empower people to engage with each other anywhere on any device. Because, when businesses enable employees... Read More
Khoros
Website: https://khoros.com/
Khoros’s award-winning customer engagement platform helps over 2,000 global brands, including one-third of the Fortune 100 companies, create customers for life. With over 20 patented technologies, Khoros connects every facet of customer engagement, including digital contact centers, messaging, chat, online brand communities, and social media management. Combined with our top-rated... Read More
Odigo
Website: https://www.odigo.com
Odigo provides Contact Centre as a Service (CCaaS) solutions that facilitate communication between large organisations and individuals using a global omnichannel management platform. With its innovative approach based on empathy and technology, Odigo enables brands to connect through the crucial human element of interaction, while also taking full advantage of ... Read More
Sprinklr
Website: https://www.sprinklr.com/
Sprinklr’s mission is
to help the world’s most valuable brands create happy customers. We do this
with the world’s first unified social media management platform, which enables
brands to connect the public conversation data from 350 million sources in Social
Listening, and take action using Social Publishing & Engagement; Social... Read More
TaskUs
Website: https://www.taskus.com/en-gb/
TaskUs is a leading provider of outsourced digital services and next-generation customer experience to the world’s most innovative companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery and ride-sharing,... Read More
Twilio
Website: www.twilio.com
Today's leading companies trust Twilio's Customer Engagement Platform (CEP) to build direct, personalized relationships with their customers everywhere in the world. Twilio Flex is a digital engagement center for the entire customer journey—a sales tool for pre-purchase conversations, a cloud-based contact center, and an in-app digital concierge. Twilio Flex serves... Read More
Zoom
Website: https://zoom.us/
Zoom is for you. Zoom is a space where you can connect to others, share ideas, make plans, and build toward a future limited only by your imagination. Our frictionless communications platform is the only one that started with video as its foundation, and we have set the standard for... Read More
Zowie
Website: https://getzowie.com/
Zowie is a customer service automation platform that helps online brands enhance efficiency, delight customers, and grow revenue. Unlike other solutions, Zowie is built specifically for ecommerce. Led by our AI-powered engine that can fully resolve up to 95% of incoming customer questions, Zowie offers a comprehensive suite of customer... Read More
Silver Partner
Capita
Website: https://www.capita.com/
Capita is a leading provider of business process services, driven by data, technology and people. Every day our 50,000 colleagues help millions of people, by delivering innovative, digitally enabled solutions to transform and simplify the connections between government and citizens, businesses and customers. Read More
Conduent
Website: https://www.conduent.com/
Conduent offer a full range of Customer Experience, (CX), Engagement, Multichannel, document and consulting services to the world’s largest organizations. With the acceleration of technology, automation and personalization coupled with changing market dynamics, customer experience approaches are evolving fast. Consumers expect a highly personalized experience, no matter where they are... Read More
CSG
Website: https://www.csgi.com/
CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. Our customer experience, billing and payments solutions help companies of any size make money and make a difference. With our SaaS solutions, company leaders... Read More
eGain
Website: https://www.egain.com/
unitQ
Website: https://www.unitq.com/
As the leading Quality Automation platform, unitQ empowers companies with AI-powered, actionable insights from user feedback to help them craft high-quality products, services and experiences. unitQ centralizes feedback from all sources and automatically groups it into thousands of granular categories to help organizations discover what matters most to users —... Read More
QStory
Website: https://qstory.ai/
QStory are the pioneers of Intraday Automation. Their mission is to create a better everyday life for customer service professionals by helping them to work in a happier, more engaging, and productive environment. Their unique AI platform uses predictive insights to automate resource management in line with real-time customer demand... Read More
Qualtrics
Website: www.qualtrics.com
Qualtrics is the technology platform that organizations use to collect, manage, and act on experience data, also called X-data™. The Qualtrics XM Platform™ is a system of action, used by teams, departments, and entire organizations to manage the four core experiences of business—customer, product, employee and brand—on one platform. Over... Read More
Verint
Website: https://www.verint.com/
Verint® (NASDAQ: VRNT) helps the world’s most iconic brands build enduring customer relationships by connecting work, data, and experiences across the enterprise. More than 10,000 organizations in 175 countries – including over 85 of the Fortune 100 companies – are using the Verint Customer Engagement Platform to draw on the... Read More
Workshop Partner
Orange Business and Genesys
Website: https://resources.genesys.com/hello-world-collaborative-contact-centre/genesys-and-obs
Orange Business and Genesys are global leaders in delivering unified customer and employee experience solutions. We ensure flexibility, availability, reliability and security globally. Our comprehensive offerings encompass everything from customer engagement to employee experience. Strategic partnerships amplify our capabilities, ensuring holistic solutions. Emphasizing a data-driven approach, we glean insights to... Read More
Gold Exhibitor
Babelforce
Website: https://www.babelforce.com/
Babelforce is a flexible contact center automation platform that puts CX design in the hands of CX professionals. We enable radical change in the contact center by giving experts the tools to leave frustrating experiences behind and create something better. Our versatile No-Code development system empowers you to design, build... Read More
Buwelo
Website: https://www.buwelo.com/
Buwelo is US-based BPO with world-class contact centers in the Philippines, Caribbean, Latin America, Europe, and Africa, powering the CX for some of the most respected brands in the world. All of our operations are PCI-DSS, SOC 2, ISO 27001 certified and HIPAA compliant.KEY DIFFERENTIATOR: Buwelo has some of the... Read More
Language I/O
Website: http://languageio.com/
Language I/O provides technology that enables monolingual (e.g., English-only) support agents to communicate with customers in more than 150+ languages, all in real time. By providing global brands with a solution to use their existing teams to support international customers, Language I/O cuts down the cost of delivering multilingual customer... Read More
SurveyMonkey
Website: https://www.surveymonkey.com/
SurveyMonkey is a global leader in online surveys and forms that empowers people with the insights they need to make decisions with speed and confidence. Our fast, intuitive feedback management platform connects millions of users worldwide with real-time AI-powered insights that drive meaningful decisions. We provide answers to more than... Read More
Silver Exhibitor
Assist Digital
Website: assistdigital.com
Assist Digital is a leading digital transformation company, specializing in helping organisations optimize Customer Experience and Digital Transformations. With a global presence, Assist Digital has over 4000 professionals and customer care agents. We are experts in Automation, AI, RPA Design and Development, System Integration, Data Management, Cloud Service Management, and... Read More
Zendesk powered by Contact Center Live
Website: https://contactcenterlive.nl/en/
Contact Center Live is the Premium Master partner of Zendesk's most powerful and complete customer service software solution. Meet Contact Center Live and Zendesk. Discover how to take your organization to the next level with our intuitive omnichannel solution that is AI future-proof. With our expertise, we help your employees... Read More
COPC
Website: https://www.copc.com/
COPC Inc. provides consulting, training, certification, benchmarking and research for operations supporting the customer experience. The company created the COPC Standards, a collection of performance management systems for customer experience operations, customer experience management, vendor management and procurement. Founded in 1996, COPC Inc. began by helping call centers improve their... Read More
Fonolo
Website: https://fonolo.com
As the leading provider of cloud-based call-back solutions, Fonolo eliminates hold time and improves the way contact centers interact with their customers on the web, mobile or by phone. Fonolo's Voice Call-Backs solution gives your customers the option to "press 1 to get a call-back from the next agent", while... Read More
i2x
Website: https://i2x.ai/en/home/
The i2x Assistant is a cutting-edge solution designed specifically for Sales and Customer Service teams aiming to leverage the transformative power of advanced AI in their interactions. With i2x's standout feature of real-time voice analysis, representatives can decipher speech patterns and receive instant feedback, enabling them to adjust their approach... Read More
IGT Solutions
Website: https://www.igtsolutions.com/
IGT Solutions is a next-gen customer experience (CX) company, defining and delivering AI-led transformative experiences for the global and most innovative brands using digital technologies. With the combination of Digital and Human Intelligence, IGT becomes the preferred partner for managing end-to-end CX journeys across Travel and High Growth Tech industries.... Read More
OpenFin
Website: https://www.openfin.co/solutions/contact-centers/
OpenFin is The Operating System of Enterprise Productivity, enabling app distribution, workspace management and workflow automation. From optimizing your contact center workflows to unifying the application experience on your desktop - OpenFin’s Workspace can be used in a broad spectrum of ways to fit the needs of your business. With... Read More
Parloa
Website: https://www.parloa.com/
Parloa is a cutting-edge AI platform for contact centers. We empower businesses to leverage AI in order to automate conversations across multiple customer service channels, including phone, chat, and messenger. We do this using the most sophisticated, high-quality technologies on the market - including generative AI. This enables us to... Read More
PCI Pal
Website: https://www.pcipal.com/
PCI Pal is a leading provider of SaaS solutions that empower companies to take payments securely, adhere to strict industry governance, and remove their business from the significant risks posed by non-compliance and data loss. We are integrated to, and resold by, some of the worlds’ leading business communications vendors,... Read More
Sound of Data
Website: http://www.soundofdata.com
World leading brands need to reinforce their positions through always-accessible customer care. Making sure calls get straight through to service centers. And nobody is left hanging on the line.At Sound of Data, we know how precious the human voice is to effective communication. And that there’s nothing worse than an... Read More
Speechmatics
Website: https://www.speechmatics.com/
Speechmatics exists to understand every voice. Offering its speech API engine for solution and service providers to integrate into their stack irrespective of their industry or use case. Businesses use Speechmatics around the world to accurately understand and transcribe human-level speech into text regardless of demographic, age, gender, accent, dialect... Read More
VOCALLS
Website: https://www.vocalls.ai/
VOCALLS offers a conversational AI platform that automates both online and offline customer interactions for elevated CX that saves money and increases revenue. Our AI solutions efficiently manage both inbound and outbound repetitive customer interactions so agents can focus on more complex tasks. AI can work around the clock to... Read More
Zenarate
Website: https://www.zenarate.com/
Zenarate pioneered AI Simulation Training with a purpose built platform that develops confident top-performing agents who consistently deliver a superior customer experience. Our core solution, AI Coach is the “flight simulator” for millions of customer service agents worldwide, who are immersed in life-like conversation, software, and chat simulations to master... Read More
IDG Sponsor
CCmath
Website: https://www.ccmath.com/
CCmath optimises your service levels while keeping your agents happy! We break with the traditional paradigm of bad agent engagement and inefficient schedules with next-level machine learning algorithms and intuitive AI-setup. CCmath was founded in 2005 to bring superior forecasting and capacity calculation engines to the contact center world. We... Read More
Ultimate
Website: https://www.ultimate.ai/
Ultimate is the world’s leading customer support automation platform, helping businesses scale their customer service with artificial intelligence. Ultimate’s cutting-edge technology and customer-centric support enables conversational automated experiences across all text-based communication channels. Thanks to AI built and researched in-house and an expert 150-employee-strong team, Ultimate counts players from DeepL... Read More
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