The #1 European event series for progressive
contact centre, CX and digital service leaders 

07 - 09 October, 2024 | The Passenger Terminal & Mövenpick Hotel Amsterdam City Centre 
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Cathleen Doorenbosch

Vice President, Customer Care Bumble

Conference Day One - Tuesday, 10th October 2023 [CET]

13:45 IDG Q: THE CHURN MYSTERY: WHY CUSTOMERS THAT SEEM HAPPY LEAVE & HOW TO KEEP THEM

Conference Day Two - Wednesday, 11th October 2023 [CET]

8:35 PANEL DISCUSSION: THE LOYALTY BLUEPRINT: HOW TO UNIFY YOUR ORGANISATION IN IMPLEMENTING EFFECTIVE CUSTOMER RETENTION STRATEGY

  • Identifying pain points and signs of churn, and implementing a strategy to tackle it  
  • Creating personalised experiences and interactions that foster engagement loyalty 
  • Measuring the effectiveness of relationship building between the brand and the customer 

Check out the incredible speaker line-up to see who will be joining Cathleen.

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CCW Digital EU

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