Meet the Speakers

2020 Advisory Board Members:


Ronny Q. Haimé
Ronny Q. Haimé
Vice President - Global Head of Service Delivery
Groupon
James Revell
James Revell
General Manager
Air France
Claudia Belardo
Claudia Belardo
Director, International Customer Experience
SAP Concur
Mark Pavlides
Mark Pavlides
Director of Customer Service
William Hill
Petra Mengelt
Petra Mengelt
Head of B2B - Business Relations
Mash
Simon Separghan
Simon Separghan
Head of Customer Contact
RBS
Jan Smets
Jan Smets
Director Retail and Customer Care
bpost
Alexandra da Silva Rodrigues
Alexandra da Silva Rodrigues
Strategic Advisor for Global Contact Centers
Radisson Hotel Group
Philip Purdy
Philip Purdy
Customer Services Director Europe
TV Player
Jann Hoffmann
Jann Hoffmann
Head of Contact Centre Operations Management
Danske Bank
Oke Eleazu
Oke Eleazu
Chief Operating Officer
Bought by Many
Martin Hill-Wilson
Martin Hill-Wilson
Blogger, Customer Contact Thought Leader
Brainfood Extra