The German Call Center Association - Call Center Verband Deutschland e.V. (CCV) - is the largest interest group platform of the call center industry in Germany. With around 300 member companies, the CCV represents more than 450 000 employees and approximately 35 % of all jobs in German call centers and is the largest industrial association in Germany. At the heart of its work is the exchange of experience and information at regional, national and international level. At the same time, the CCV has taken it upon itself to focus the interest groups in the continuously developing call center industry and to be an expert partner for interest groups, multipliers and media.