The European flagship of the LARGEST global customer contact event series


Attendees Expected


Expert Speakers


Hours of Networking


Hours of Learning

Why attending CCW 2020 is critical for your business

Supercharge, Disrupt & Re-imagine: 
Winning your business transformation on the customer front

Who could have imagined the new decade would start in such a turbulent and distressing way?

As the entire world and multiple companies learn to cope at these unprecedented times; customer service and front line workers have been key in providing stability and the assurance that is most needed. They have been working under tremendous pressure to ensure they continue delivering for their customer, upholding the company image and brand promise. It is also crystal clear that the customer experience and customer service functions will see the most impact, not only in their immediate ways of responding to the current situation but also in a much more profound and long-term way of rethinking their operating model and building their business continuity plans.

The current crisis will lead all businesses to rethink and reimagine the future of work and how we can support our customers and employees at difficult times like these. Companies that have invested heavily in digital technologies and are ahead in digital transformation will see themselves better positioned to adapt to remote working, having fully functioning and connected digital channels to support their customer needs.

More than ever before, organisations will aggressively push for their digital agenda and continue to innovate and in order to ensure they are as prepared as they can be for uncertain times like this. 


Michael Johnson
Four time Olympic Gold Medallist and 200/400m Sprinting Legend

As an athlete, Johnson accomplished many firsts, including becoming the first man ever to be ranked # 1 in the world at both 200 metres and 400 metres, the first man to win both events at an Olympic Games and the first man to win consecutive Olympic gold medals in the 400m.

CCW Europe Preview Agenda Out Now!

The European flagship of the largest global Customer Contact series is back and we are returning to Amsterdam this October 2020!
Download the CCW Europe 2020 Agenda Preview for your first look at the:
  • 100+ world class speakers
  • Five big customer centric and experience themes
  • Celebrity Headliner
  • CCW Excellence Awards
  • Stimulating site tours to support your customer vision, strategy and company transformation and much more!
Download the Agenda Preview today and join Europe’s best and brightest in CX and customer contact this October in Barcelona!

Inspirational Speakers


Educational Formats

Challenge the status quo! Immerse yourself in customer-centric initiatives alongside customer-obsessed colleagues with our dynamic keynotes, reinvented breakout sessions focused on industries (People, Contact Center Operations and CX & Design), Site Tours and more!


Community-Oriented Experiences

Connect with your peers and have fun while you’re at it! There are many opportunities for you to network at CCW. Join us for an unforgettable experience with Michael Johnson, book signings, after parties, CCWomen, demo drive, and networking luncheons.

…and Unforgettable!

The CCW Excellence Awards honour, recognise and promote individuals, teams and organisations who have made a commitment to driving superior contact centre and CX performance. The awards are dedicated to recognising world-class thinking, creativity and execution across the full spectrum of customer experience and contact centre functions.

We Welcome You to Partner with Us!


Contact Us

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