Join this interactive fireside chat session to learn how one of the biggest BPOs is using Unbabel to disrupt its business model and the entire customer service Industry. Attendees will learn the answers to the following:
· What are the macro-trends that the BPO industry is accelerating as the world changes?
· As the conversation evolves from AI vs. humans to AI empowering humans, what does this mean for customer service leaders?
· How can extremely large organizations like Concentrix keep agile and innovative?
· Previously, servicing languages for CX meant finding locations with native speakers, what opportunities does removing that barrier open up?
· What’s the future of a language and technology intersection in the world’s largest companies?
· What are the barriers to innovation and change over the next few years?