Tobias Vögtlin holds the dual position Head of Customer Servicing Operations Lufthansa Group and CEO Lufthansa InTouch.
Tobias joined Lufthansa InTouch in January 2014 as CFO. In this role he achieved the economical rehabilitation of the customer service network, which is recording positive business results for five consecutive years. In 2018 Tobias was appointed CEO Lufthansa InTouch. Within one year he substantially improved operational performance and reduced production costs. In January 2019 Tobias was given the operational responsibility for all Service Centres of the Lufthansa Group.
Before joining Lufthansa InTouch, Tobias worked for Buro Happold, a prestigious engineering company. Responsible for delivering comprehensive corporate finance functions, he gained extensive knowledge in international finance across continents and time zones. He worked as Financial Controller for Middle East, Asia Pacific & India, and as Regional Accountant for Central Europe and Asia Pacific. When based in Dubai, he established finance teams and developed business structures for companies in mainland China, Hong Kong, India, and the Middle East.
Tobias graduated with a Diploma in Business Management, Accounting, Finance & Investment, General Business Management at Technical University Berlin, Germany.