Stephen Kennedy

Director of Solutions eGain

Stephen Kennedy, Director of Solutions heads the EMEA Pre-Sales team at eGain. Working with eGain’s customers and prospects, Stephen helps clients understand the benefits that can be obtained with a successful eGain implementation.

Main Conference Day One - 27th October

Tuesday, October 27th, 2020

2:00 PM Delivering on the Digital Urgency for Customer Service in the Pandemic Era and Beyond

Consumers have gone digital in a hurry in the pandemic era with younger demographics pushing to do more with digital and older demographics, especially driven by Covid contact risk, forced onboard. Meanwhile, “digital or die” has become “digital now or die” for businesses with full or partial lockdowns and a cloud of economic uncertainty hanging over their heads. This has catapulted digital transformation of customer service and engagement back to the top of the executive agenda. How can contact centers deliver on this new, urgent imperative?

Check out the incredible speaker line-up to see who will be joining Stephen.

Download The Latest Agenda