As Senior Account Director for RingCentral Engage Digital, Robert brings over 25 years’ experience in Sales, Marketing and Consultancy roles in Europe in fast pace IT and consumer industry, in blue-chip companies like Microsoft or Cisco.
Understanding our customers has never been more important. Therefore, in an increasingly connected society, the need to distinguish multiple digital identities to meet customers' needs is fundamental for businesses. An effective omni-digital strategy is an integral part of this, helping companies deliver the best customer experience possible. And this in business areas and use cases like care, sales and marketing!
· How to obtain a 360° vision of your customers through an omni-digital strategy
· Key benefits of an omni-digital conversational strategy measured on concrete KPIs
· Anticipating the future of remote work for contact centers
· Exploring new omni-digital habits and exceeding expectations of customers