Robert Henkel

Sales Manager DACH RingCentral

As Senior Account Director for RingCentral Engage Digital, Robert brings over 25 years’ experience in Sales, Marketing and Consultancy roles in Europe in fast pace IT and consumer industry, in blue-chip companies like Microsoft or Cisco.

Interactive Discussion Groups - 3rd November

Tuesday, November 3rd, 2020

10:00 AM IDG A: The future omni-digital contact center strategy for exceptional CX (FOR DACH REGION)

Understanding our customers has never been more important. Therefore, in an increasingly connected society, the need to distinguish multiple digital identities to meet customers' needs is fundamental for businesses. An effective omni-digital strategy is an integral part of this, helping companies deliver the best customer experience possible. And this in business areas and use cases like care, sales and marketing!

·        How to obtain a 360° vision of your customers through an omni-digital strategy

·        Key benefits of an omni-digital conversational strategy measured on concrete KPIs

·        Anticipating the future of remote work for contact centers

·        Exploring new omni-digital habits and exceeding expectations of customers

Check out the incredible speaker line-up to see who will be joining Robert.

Download The Latest Agenda