Ricardo Felix

Global Head Customer Support PagoFX by Santander

Executive Access Only Day - 29th October

Thursday, October 29th, 2020

12:30 PM Panel: Future operating models and future of work for customer operations: outsourcing, remote working vs digital workers

This panel discussion explores the intertwined synergy of outsourcing vs future of work, brining expert’s view on what is the ideal set up for future success in customer operations. 

·        Exploring the changing landscape of outsourcing vs. automation vs. digital workers

·        How is distributed working changing the future of work

·        Developing a new dynamic relationship with partners and vendors

Check out the incredible speaker line-up to see who will be joining Ricardo.

Download The Latest Agenda