Michelle Huenink

Director, Customer Service & Analytics, Customer Services & Support (CSS), Microsoft

Executive Access Only Day - All timings in CET

Thursday, October 29th, 2020

1:00 PM Implementing a winning customer strategy that links system, data, process and business priorities

Customer experience has become a critical pillar of company strategies across every industry. This workshop will outline how Michelle and her team at Microsoft are continuously innovate and transform across the entire customer experience journey.

·        Design your customer strategy with an end in mind: what does success look like?

·        Linking business priorities, systems and processes with customer journey

·        Adopting a proactive and predictive approach to support end to end customer lifecycle

How can predictive analytics be leveraged as a critical CX strategy

Check out the incredible speaker line-up to see who will be joining Michelle.

Download The Latest Agenda