Marco Costa

General Manager Talkdesk

Marco Costa has more than 18 years of software industry experience. He is currently responsible for leading Talkdesk operations in Europe, including the engineering center, and post sales and business expansion in EMEA. Costa holds a Master of Science in Computer Science from the University of Coimbra and a Global Executive MBA from INSEAD. 

Main Conference Day Two - 28th October

Wednesday, October 28th, 2020

10:30 AM Case study: Applying AI To Transform Your Contact Centre Strategy

Artificial intelligence offers an unprecedented opportunity to reshape your contact centre and customer experience strategy. Join Marco Costa, EMEA General Manager Talkdesk who will share real-life examples of how to use AI and virtual agents to: better resolve customer queries faster, optimize and scale operations without increasing costs, deflect security and data sovereignty risks, and more.

Check out the incredible speaker line-up to see who will be joining Marco.

Download The Latest Agenda