Lisa Steele

Customer Service Director BGL Group

Main Conference Day Three - 29th October

Tuesday, May 10th, 2022

11:00 AM Award-winning case study: Driving high performance through leadership and culture development

·        How does our customer contact centre becoming the highest performing function across the company

·        Driving engagement and high performance across 1,300 agents

·        Implementing digital voice programme to update operating model and drive efficiency 

Check out the incredible speaker line-up to see who will be joining Lisa.

Download The Latest Agenda