Lisa Steele

Customer Service Director BGL Group

Main Conference Day Two - All timings in CET

Wednesday, October 28th, 2020

12:30 PM Award-winning case study: Driving high performance through leadership and culture development

·        How does our customer contact centre becoming the highest performing function across the company

·        Driving engagement and high performance across 1,300 agents

·        Implementing digital voice programme to update operating model and drive efficiency 

Check out the incredible speaker line-up to see who will be joining Lisa.

Download The Latest Agenda