Kristen Summers

AI CTO in Data and AI Expert Labs and Learning IBM

Main Conference Day One - 27th October

Tuesday, October 27th, 2020

11:00 AM The new normal: turn challenge into results with conversational AI

In the course of this year, conversational AI has turned from a future-looking technology to a foundational one. Its ability to rapidly scale and provide useful information during challenging times has demonstrated how it can meaningfully impact the customer and employee experience. Walk away from this session with an understanding of:

·        How market-leading AI, such as IBM Watson, can better support your business goals

·        How capabilities such as auto-learning and natural language processing can make your customer interactions fast and easy, improving customer satisfaction and employee engagement

·        How businesses can identify a use case, get started and scale with minimal effort

·        How enterprises around the globe are deploying Watson to drive results


Check out the incredible speaker line-up to see who will be joining Kristen.

Download The Latest Agenda