Kati Packalen

Head of Customer Experience Post Nord

Main Conference Day Three - 29th October

Tuesday, May 10th, 2022

10:30 AM Delivering customer experience through employee engagement: Unlock the true potential of people

In addition to her role as head of customer experience at PostNord, Kati is also a basketball coach and has recently been coaching the Paralympics team. In this session, Kati discusses valuable lessons and experiences businesses could draw from sports coaching as both focuses on high performance:

·        Designing and communicating the brand values you want your business to be associated with by your customers and employees

·        Creating a culture of employee to raise the benchmark of employee satisfaction to employee commitment

·        Linking employee engagement and commitment to performance: achieving 125% more productivity

Check out the incredible speaker line-up to see who will be joining Kati.

Download The Latest Agenda