Jann Hoffmann

Head of Contact Centre Operations Management Danske Bank

Executive Access Only Day - 29th October

Thursday, October 29th, 2020

3:00 PM Panel Discussion: Best practices in improving CSAT while reducing costs

·       ·        Gain insights into how high performing, customer centric organisations work with quality and knowledge processes

·        Turning touchpoints into listening posts to achieve consistent high Customer Satisfaction

·        Showcasing practical, hands-on examples of how to approach implementation of effective quality and knowledge processes

Check out the incredible speaker line-up to see who will be joining Jann .

Download The Latest Agenda