Jagrit Malhotra is the General Manager for Clarabridge Engage and the Vice President of Sales for EMEA with over 20 years’ experience in customer experience, social media management and analytics. He has previously held leadership positions at Claraview and MicroStrategy, and was co-founder of Lunexa, a San Francisco-based consulting firm acquired by Teradata.
This panel discussion features the shakers and movers in the customer contact technology market to discuss and debate the future landscape of CX and contact centre landscape.
· Will cloud gain more momentum in the post COVID-19 business world?
· Is conversational AI finally here and are we prepared for it?
· How is connectivity and mobility brought to the next level to support scaled remote working?