This workshop will provide best practice disciplines, tools and frameworks to remove the fluffiness of CX and make sure you get solid results from your CX strategy. You will also learn from a case study on how these frameworks can be deployed in your organisation to drive business results.
· Learning the frameworks to design a desired customer experience strategy
· How to translate your customer experience strategy into decision making for day to day work
· Translating your Voice of Customer into a cultural/behavioural guide: Does everyone understand his or her role in it?
· What are the key measurement metrics for your CX programme?