Edmund Ovington is the vice president of global alliances at Unbabel, a company that removes language barriers by blending artificial intelligence with real-time, human translations.. He drives value from Unbabel’s customer base through close relationships with key partners and investors such as Salesforce, Microsoft, Samsung, Google, Zendesk, and Convergys. He has over 12 years of experience in the high-growth tech space, specifically with B2B SaaS companies such as Yammer.
One of the biggest challenges companies face when scaling their business operations is the need to act as a local player while operating globally. In this interactive discussion, we’ll hear from Edmund Ovington, VP of global alliances at Unbabel, and Amy Goldy, VP of account management at Concentrix, on how leading companies are supporting their customers globally across different languages and cultural barriers.
Join this session to learn how:
· AI has improved our work for higherenterprise efficiency and growth
· Hybrid models with AI and humans can help you scale your business operations and adapt for better customer experiences
· CS agents can provide multilingual support without spending company resources on learning new languages How to manage your team to best utilize your CS agents focusing on knowledge and skills, not language