Ed Creasey is Calabrio’s Director of PreSales for the International market. He brings 28 years’ experience in the Contact Centre and Customer Experience industry. Ed has worked in pre-sales, consulting and operations across a wide range of organisations and market sectors, throughout the world. He has been delivering thought leadership and leading pre-sales and consulting teams for Analytics, Employee Engagement, CX and Robotics. He has a passion for engaging audiences, helping customers solve their business problems and delivering happy, reference-able clients who receive a rapid return on their investment.
This panel discussion features the shakers and movers in the customer contact technology market to discuss and debate the future landscape of CX and contact centre landscape.
· Will cloud gain more momentum in the post COVID-19 business world?
· Is conversational AI finally here and are we prepared for it?
· How is connectivity and mobility brought to the next level to support scaled remote working?