with a background in Project Management, Relationship Management, and Operations, most of which in the publishing industry, I joined Netflix two years ago as head of their EMEA Customer Services. During these two years, our support structure has gone through significant change, continuously building towards a nimble, scalable and impactful structure to optimally support our fast growing member base.
This keynote panel discussion will bring industry leaders together to share their views and perspectives on key lessons drawn from the COVID-19 outbreak and more importantly what customer experience and operations need to look like in the post pandemic new normal:
· What are the key lessons learned during COVID-19 regarding business continuity, incident and crisis management
· What are the new views and long-term impact brought on our society, business, colleagues and customers?
· Will there ever be business as usual and if so what does that need to look like?
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