Dee Reddy

Podcast producer Intercom

Dee oversees Intercom's podcasts and audio content strategy. She brings to her role extensive experience in broadcast media and music. You can also catch her on Dublin's Today FM and TXFM.

Main Conference Day Two - 28th October

Wednesday, October 28th, 2020

2:30 PM Customer Experience vs. Efficiency: Why Customer Support Leaders Shouldn't Have To Choose

Customer support leaders are often asked to answer the seemingly trick question: Can you provide a best-in-class customer experience…but at a lower cost? The reality is business simply cannot afford to operate at either extreme and balancing both CX and efficiency not only means a great deal to your customer strategy but unlocks something that can feel elusive to support teams: Positive revenue impact! Join this session to discover how Intercom’s unique approach enables your business to find the right balance between what is best for your company and your customers.

·        Overcome the dilemma of approaching efficiency and customer experience as two diametrically opposed choices

·        Scaling the high bar of customer satisfaction without scaling headcount alongside customer count: What’s the secret?

·        Striking the balance with conversational support to combine proactive self-serve and human support capabilities.

Check out the incredible speaker line-up to see who will be joining Dee.

Download The Latest Agenda