Dave Glasgow

Alliances Director IPI Integration

For well over 20 years I have performed a number of roles including MD & Sales Director in both IPI UK & Philippines. I led an MBO 19 years ago from C&W to help form IPI and have always worked in the Contact Centre industry around application innovation and consulting as focus areas. Passionate about creating valued partnerships and delivering exceptional value to our customers.

Main Conference Day Two - 28th October

Wednesday, October 28th, 2020

11:00 AM Case study: Deliver experience as service to your customers – The crisis response stories of Co-op and Hodge Bank

Make your customer feel remembered, heard and understood, the foundation of an empathetic customer experience. Join Genesys to learn the delivery of Experience as a Service and its importance during Covid-19. Hear customers stories of Hodge Bank and Co-op and how they rapidly sped up their business digital transformation programme but continued to support with the priority of the customer and the communities they serve in.

Check out the incredible speaker line-up to see who will be joining Dave.

Download The Latest Agenda