Darko Popovic

Group Head of Customer Service Ferratum Bank

Main Conference Day Three - 29th October

Tuesday, May 10th, 2022

2:30 PM Panel Discussion: Best practices in improving CSAT while reducing costs

·       ·        Gain insights into how high performing, customer centric organisations work with quality and knowledge processes

·        Turning touchpoints into listening posts to achieve consistent high Customer Satisfaction

·        Showcasing practical, hands-on examples of how to approach implementation of effective quality and knowledge processes

Check out the incredible speaker line-up to see who will be joining Darko.

Download The Latest Agenda