This keynote panel discussion will bring industry leaders together to share their views and perspectives on key lessons drawn from the COVID-19 outbreak and more importantly what customer experience and operations need to look like in the post pandemic new normal:
· What are the key lessons learned during COVID-19 regarding business continuity, incident and crisis management
· What are the new views and long-term impact brought on our society, business, colleagues and customers?
· Will there ever be business as usual and if so what does that need to look like?
How to restore trust for a stronger business culture
Chris will share npower’s powerful turnaround transformation focusing on:
· Building a culture and a service for pro-active customer support
· Building a vision narrative and providing the whole honest truth
· Making difficult decisions yet not losing trust
· The power of doing small things right