Cathleen Doorenbosch

Head of Shared Services Deliveroo

An experienced change management leader who is responsible for driving the success of Deliveroo’s shared service centre.

Main Conference Day Two - All timings in CET

Wednesday, October 28th, 2020

12:30 PM Panel Discussion: Ramping up service excellence & automation to support hyper growth

·        No service is the best service? It depends! – Creating the balance between self-service, chatbot & human interaction

·        Identify, prioritise and implement automation opportunities improve efficiency significantly

·        Emphasising on the human touch for the most critical moments during customer journey

·        Focusing on data gathering through phone, social and digital channels to drive the right insights to ramp up customer strategies

·        What kind of organisational structure do you need to create to drive customer excellence during exponential scaling up

·        What are the simple things you can do create customer excellence awareness across the company especially for the senior leaders

·        Agile is our DNA: How to leverage that at to bring cross-functional alignments 

Check out the incredible speaker line-up to see who will be joining Cathleen.

Download The Latest Agenda