Bruce leads the Global Technology Alliances Program (TAP) team and joined Blue Prism in July 2019. He is excited about joining up with our ISV partners to deliver breakthrough Intelligent Automation solutions. Prior to joining, Bruce held various leadership positions over the last 22 years including Regional GM/Sales, ISV partner management, Solutions Marketing, and Product Management at Tait Communications, Avaya and Lucent Technologies.
Customer experiences need to be re-imagined not just made faster. Enterprises need to differentiate their brands with superior customer experience and Contact Centers customer service representatives are your frontlines. The tools that incorporate digital end-to-end journeys, bind AI technologies, and integrate multiple systems is just one facet. Technology needs to be scalable, resilient and secure to manage change. Even more importantly, Enterprises need on-going agility to rapidly transform and re-image customer journeys, adapt to the rapidly evolving remote workforce, and take on new revenue growth and cost-cutting paradigms. In this session, learn from the experts on the following critical success factors:
· What is key to scaling Customer Experience (CX) with Intelligent Automation transformation for your Contact Centers
· Learn why smart organizations are looking beyond making interactions just faster
· How you can align your organization and automation technology needs to make your end-customers experiences better