Becky Ploeger

Global Head of Reservations & Customer Care Hilton

Becky Ploeger serves as the Head of Hilton Reservations and Customer Care where she inspires innovation to deliver an elevated, world-class customer experience. Becky brings over 20 years of experience from customer-centric brands like USAA and Kohl's. She is a passionate thought leader, providing strategic execution of organization-wide initiatives that enhance productivity, quality, digitally-enabled and differentiated customer service, technology and bottom-line financial performance. Her impressive record and repeated success in fearlessly delivering transformational change through innovative hands-on operational leadership, relationship building and project management has led to millions of dollars in revenue generation and expense reduction.

Main Conference Day One - 27th October

Tuesday, October 27th, 2020

10:30 AM The All –Stars Panel for the future of contact centre technology: Game changers for customer contact in the next 5 years and how has COVID-19 reshaped the landscape?

This panel discussion features the shakers and movers in the customer contact technology market to discuss and debate the future landscape of CX and contact centre landscape.

·        Will cloud gain more momentum in the post COVID-19 business world?

·        Is conversational AI finally here and are we prepared for it?

·        How is connectivity and mobility brought to the next level to support scaled remote working? 

Check out the incredible speaker line-up to see who will be joining Becky.

Download The Latest Agenda