Amanda Halpin is a Solution Lead for Digital AI at Genesys. She is responsible for enabling Genesys customers with AI Innovations such as Predictive Engagement and Conversational AI. Prior to joining Genesys, Amanda worked as a Digital Marketing Consultant for Google New York and Dublin, helping advertisers grow their business online through digital marketing strategies.
Make your customer feel remembered, heard and understood, the foundation of an empathetic customer experience. Join Genesys to learn the delivery of Experience as a Service and its importance during Covid-19. Hear customers stories of Hodge Bank and Co-op and how they rapidly sped up their business digital transformation programme but continued to support with the priority of the customer and the communities they serve in.