Alexandra da Silva Rodrigues

Strategical Advisor for Global Contact Centers Radisson Hotel Group

Executive Access Only Day - All timings in CET

Thursday, October 29th, 2020

2:00 PM Thought Leaders Exchange TOPIC: Contact Centre Transformation: What are the new ways for quality management, customer feedback and engagement?

Are you a thought leader on the proposed topic? Or are you a challenger with interesting views? Either way, join this super fun and interactive session to debate your ideas and hear from your fellow CX leaders on their perspectives. In this unique and interactive session, each thought leader will be invited to share a 6-8min perspectives on their key observations on this topic and challenge the audience with one burning question for him/her to inspire conversations and peer-led insights sharing.

Check out the incredible speaker line-up to see who will be joining Alexandra.

Download The Latest Agenda