With over 15 years’ experience managing service operations managed by outsourced CX providers, I have a passion for creating solutions that marry the two key functions of delivering great user experiences and maximising revenue. Since launching VeriCall I am now able to use my expertise in designing bespoke solutions for high volume service operations across multi platforms and acquisition routes for our clients.
In 2019 there were an estimated 2.8 billion social media users worldwide, and customers want to interact with companies through the platform of their choice. Social media is increasing becoming that preferred method weather its WhatsApp, Facebook or Twitter! Join this interactive discussion session to find out how you can service your social media savvy customers with a new and integrated approach:
· Where are traditional contact centres falling short?
· Best ways to engage with and service your social media savvy customers
· Changing the approach: Building the Contact Centre for a new generation by developing our Engagement Hubs