AGENDA AT A GLANCE

November 7th 2023

THE SECRET SAUCE OF GENERATIVE AI: MCDONALD’S SENIOR DIRECTOR UNVEILS PRACTICAL USE CASES TO BOLSTER YOUR CX INITIATIVES
Tarv Nijjar, Global Senior Director, CX Transformation – Data Analytics & AI, McDonalds

OPTIMISE AND INNOVATE: COMBINING CX BEST PRACTICE WITH NEW AND EVOLVING TECHNOLOGIES THROUGHOUT THE CUSTOMER JOURNEY

Louie Davis, Senior Strategy Manager, easyJet holidays

MORE THAN A DIGITAL SHOPPING CHANNEL: HOW TO TURN YOUR MOBILE APP INTO A LOYALTY-DRIVING ASSET

Bethan Lynch, Head of Customer Experience, B&Q

RAPID IDENTIFICATION AND ACTION FOR VULNERABLE CUSTOMERS: AN EXPERT PANEL ON HOW TO GO THE EXTRA MILE FOR THOSE WHO NEED IT MOST

James Calvert, Senior Manager, Financial Wellbeing & Customer Vulnerability, Tesco Bank

Joanne Pearson, Head of Customer Outcomes & Vulnerability, NewDay
Paul Lamont, Product Director, Consumer Information Services, Experian

STOP CHASING THE TECHNOLOGY SILVER BULLET: A MASTERCLASS FROM JOHN LEWIS PARTNERSHIP IN PRIORITISING EX TO CREATE OUTSTANDING CX

Graeme Matheson, Planning & Performance Lead, John Lewis Partnership

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