Interactive Discussion Groups - All timings in CET

10:00 am - 11:30 am IDG A: The future omni-digital contact center strategy for exceptional CX (FOR DACH REGION)

Robert Henkel - Sales Manager DACH, RingCentral

Understanding our customers has never been more important. Therefore, in an increasingly connected society, the need to distinguish multiple digital identities to meet customers' needs is fundamental for businesses. An effective omni-digital strategy is an integral part of this, helping companies deliver the best customer experience possible. And this in business areas and use cases like care, sales and marketing!

·        How to obtain a 360° vision of your customers through an omni-digital strategy

·        Key benefits of an omni-digital conversational strategy measured on concrete KPIs

·        Anticipating the future of remote work for contact centers

·        Exploring new omni-digital habits and exceeding expectations of customers

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Robert Henkel

Sales Manager DACH
RingCentral

1:00 pm - 2:30 pm IDG B: Creating an omni-digital contact center strategy for exceptional CX (FOR BENELUX & NORDIC REGION)

Samuel Ellis - Enterprise Account Executive, RingCentral

Understanding our customers has never been more important. Therefore, in an increasingly connected society, the need to distinguish multiple digital identities to meet customers' needs is fundamental for businesses. An effective omni-digital strategy is an integral part of this, helping companies deliver the best customer experience possible.

·        How to obtain a 360° vision of your customers through an omni-digital strategy

·        Benefits of an omni-digital conversational history

·        Anticipating the future of remote work for contact centres

·        Exploring new omni-digital habits and exceeding expectations of customers.

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Samuel Ellis

Enterprise Account Executive
RingCentral