100% of the CCW Europe 2020 experience, 100% virtual!

In the current global climate, it is vital to continue the knowledge sharing and relationship building we have previously taken for granted at face-to-face event meetings.

For the first time ever, we will be bringing CCW Europe 2020 100% online to bring cutting edge learning and quality discussions to you in the comfort of your own home!

Virtual CCW Europe is a complimentary*, two week virtual experience which will bring together an exclusive community of CX and Customer Contact professionals together in an interactive, informative, groundbreaking virtual summit.

Free to attend for practitioners*, for vendor registrations, please visit the pricing page or email enquire@iqpc.co.uk

What you will experience at Virtual CCW Europe 2020:

100% Virtual

In the absence of physical events and human connection, CCW 2020 Virtual is here to help you still hear cutting edge content, meet and engage with peers, and find solutions to your most pressing challenges

Cutting Edge Content

Listen to, question and interact with a world class, practitioner speaker line up as they present and debate the information you need to know to steer your organisation through 2020 and beyond

Virtual Exhibition Hall

Visit the best of global solution providers and gain insight into new technologies, ideas and solutions by visiting the Virtual Exhibition Hall. Arrange meetings with the vendors you need to know more from to ensure you have the right tools to deliver results

Virtual Interactive Discussion Groups

Invite-only sessions for senior practitioners, it brings bringing you and your peers together to discuss your greatest challenges, brainstorm and exchange ideas and best practice tips through an in-depth, interactive discussion group.

Interactive Content

The diverse collection of keynote presentations, deep dive analysis, interactive discussion groups, panel debates, fireside chats combine to allow you to experience case studies, success stories, behind-the-scenes access from global companies; all enabling you to answer the questions that matter most, and re-define your strategy


Through a virtual exhibition hall, bespoke closed door sessions, Q&A at keynote presentations, networking activities, meet the speaker sessions and more, you will meet the contacts you need to stay engaged with the very best of the CX community


As well as participating in sessions live throughout the Summit, participants will have the ability to watch Keynote presentations on demand to revisit key learning points


With highly crafted sessions reflecting strategic and tactical challenges that the CX community has identified as priorities, you will have the opportunity to benchmark your CX and Customer Services strategy and delivery against global companies and evaluate your next steps

Inspirational Speakers

CCW Europe Agenda Out Now!

The European flagship of the largest global Customer Contact series is back and we are 100% Virtual this October 2020!
View the CCW Europe 2020 Agenda for your first look at the:
    • 100+ world class speakers
    • Five big customer centric and experience themes
    • Celebrity Headliner
    • Virtual Interactive Discussion Groups, and how you can visualise and improve your customer vision, strategy and company transformation and much more!
View the Agenda today and join Europe’s best and brightest in CX and customer contact this October from the comfort of your own home!

Put your company forward at the 100% virtual European flagship of the largest global customer contact event series

We are bringing Europe’s most progressive CX and Customer Contact leaders together online. These leaders a joining the virtual event  to benchmark and sanity check the critical strategic investments they will need to make to futureproof their Customer Management strategy for the new world.  


Virtual thought leadership and networking

Share your success story with a virtual keynote using a case study to amplify your customer success story. Strike a conversation with virtual booth visitors with the in-booth chat functionality 


Who attends virtually 

Grow your business with a captive audience of progressive CX, customer contact and digital transformation leaders. Take a look at the leading brands that attend.

Why attending CCW 2020 is critical for your business

Supercharge, Disrupt & Re-imagine: 
Winning your business transformation on the customer front

Who could have imagined the new decade would start in such a turbulent and distressing way?

As the entire world and multiple companies learn to cope at these unprecedented times; customer service and front line workers have been key in providing stability and the assurance that is most needed. They have been working under tremendous pressure to ensure they continue delivering for their customer, upholding the company image and brand promise. It is also crystal clear that the customer experience and customer service functions will see the most impact, not only in their immediate ways of responding to the current situation but also in a much more profound and long-term way of rethinking their operating model and building their business continuity plans.

The current crisis will lead all businesses to rethink and reimagine the future of work and how we can support our customers and employees at difficult times like these. Companies that have invested heavily in digital technologies and are ahead in digital transformation will see themselves better positioned to adapt to remote working, having fully functioning and connected digital channels to support their customer needs.

More than ever before, organisations will aggressively push for their digital agenda and continue to innovate and in order to ensure they are as prepared as they can be for uncertain times like this. 


Matthew Syed
Before becoming a writer, journalist and broadcaster, Matthew was the England table tennis number one for almost a decade, 3 times Commonwealth Champion, and twice competed for Great Britain in the Olympic Games (in Barcelona in 1992 and Sydney in 2000).

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