Name: CCW Asia Interactive | Exceptional, Unified Platforms
Start: 2022-04-28
End: 2022-04-28

Webinar Highlights

Harnessing the power of real-time agent guidance to ensure consistency and alignment with business requirements

Reducing errors and streamlining steps through process automation

Serving a global audience through language agnostic technology

Deriving quick time to value and equipping your agents with the right tools to enhance customer service excellence

Leveraging technology as an enabler to go beyond real-time guidance to agents to improve CX, reduce costs and enhance revenue

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EXCEPTIONAL, UNIFIED EXPERIENCES:
Harnessing Real-Time Information & Redefining Agent Performance Metrics to Improve CX

Customer service agents of today deal with increasing customer demand across various customer touch-points. The need to ensure consistent, standardised service is an industry standard – but how can you take that one step further by leveraging real-time information over a unified platform? Customer service agents can do much more with enhanced support through a unified dashboard which provides a one-stop-holistic overview of the customer.

At CCW Asia Interactive webinar, we look at how you can leverage technology and intelligent agent guidance solutions to better equip your agents with the ability to minimise human error, onboarding time and more.

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