A Digital-First New Normal: Driving Connected Enterprise Agility to Deliver Enhanced Customer Experience [VIRTUAL PANEL]

Tuesday, 23 February 2021 | 2:00 PM – 3:00 PM (Singapore Time)

2020 shocked the world – and businesses across industries were impacted in many ways. Countrywide lockdowns, remote working challenges, and an increased emphasis on health and safety have changed consumer perception and behaviour. What was previously believed to be excellent customer experience is no longer sufficient; and organisations who have quickly pivoted to adapt to these shifting expectations are the ones who will thrive in this global uncertainty.

CX Asia Interactive 2021 will address the key challenges on delivering customer experience in the new normal. On this virtual panel, we will discuss the best practices in adopting digital tools to how to evolve from a digital-first to end-to-end customer experience.

  • Enabling seamless and secure digital-rich customer experiences
  • Understanding how to continually deliver exceptional customer experience even with a hybrid and remote workforce
  • Strengthening omni-channel strategies to remain resilient in the pandemic



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Tata Communications is a digital ecosystem enabler that powers the digital transformation of over 300 of the Fortune 500 companies. With its solutions orientated approach, proven managed service capabilities, and cutting-edge infrastructure, Tata Communications drives the next level of intelligence powered by cloud, mobility, IoT, collaboration, security, and network services. Website: www.tatacommunications.com 

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