Enabling Brilliant CX & EX in the Work-from-Anywhere World [Webinar]

Tuesday, 23 February 2021 | 11:00 AM – 12:00 PM (Singapore Time)

2020 shocked the world – and businesses across industries were impacted in many ways. Countrywide lockdowns, remote working challenges and an increased emphasis on health and safety have changed consumer perception and behaviour. At the same time, there is an increased demand for excellent customer support, care and service. How do CX and customer support leaders ensure the delivery of consistent service while managing a remote workforce?

In this webinar session, you will learn more about:

  • Evaluating how the new normal impacts customer service operations for both internal and external stakeholders
  • Addressing foreseeable challenges and potential solutions to help CX leaders navigate through this transformative phase
  • Exploring areas of transformation and fast-tracking investment priorities for CX and EX

Presented by:

Ranjeet Mani
Solutions Consultant

Rescue by LogMeIn is a remote support solution that empowers companies to not only meet but also exceed customer needs and expectations in an increasingly connected world. With Rescue’s rich feature set and banking-grade security, companies can safely deliver best-in-class customer support across all products. Rescue customers have seen positive results across the board, including an average increase of 23% first call resolution, a rise of 15 points in their NPS score and a 10% reduction in average handling time. For more information, visit www.logmeinrescue.com.