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The only online Contact Centre event for the Asia region
8 - 10 September 2020 | Free to attend
Enhancing Customer Experience through Omni-Channel Integration,
Customer Self Service and Culture Change
In an increasingly digital world, the role of the contact centre continues to shift from managing transactions to being the human face of the digital enterprise, and a key component of overall customer experience.
Key to achieving this goal will be the utilization of new technologies to improve the efficiency and reduce the administrative burden on staff, while simultaneously giving them the tools to effectively resolve complex customer issues.
With that in mind, CCW Asia Online hosted by CX Network will be focused on:
Integrating interaction channels across the business to ensure a seamless experience
Leveraging automation and customer self-service to reduce the number of high volume and transactional customer enquiries
Using Artificial Intelligence, sentiment analysis and knowledge management systems to ensure staff have the right information at their disposal
Engaging in training and building a culture of service excellence to increase staff effectiveness
5 Reasons to Attend
Hear the best case studies from across the globe
No travel costs or time out of the office necessary
Access the content on demand and watch in your own time
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