Telecoms
Customer experience in the telecommunications industry plays a crucial role in shaping customer satisfaction and loyalty. With the rapid evolution of technology and increasing reliance on telecommunications services, customers expect seamless, reliable, and personalized experiences.
One key aspect of customer experience in telecoms is the quality and reliability of services. Customers rely heavily on telecom services for communication, entertainment, and business operations. Customer support and service accessibility are other critical factors.
Explore strategies fostering seamless interactions and customer satisfaction in the telecoms sector.
2022 Forecasts from CX Network's Advisory Board
January 06 by CX Network
In its November meeting, the CX Network Advisory Board discussed their predictions for the customer experience trends that will become most prevalent in 2022.
Companies are Long Way from Getting Customer Service Right
January 05 by Olivia Powell
New data reveals that brands are struggling to meet customer service demands and expectations
NPS obsession: Do not let fear of failure hold back your growth
November 29 by Chanice Henry
CX Network’s Advisory Board provides a word of warning around the customer service dangers of obsessing over CX KPIs.
Drive employee engagement by building value beyond wages
November 08 by Olivia Powell
Sandra de Zoysa, group chief customer officer at Dialog Axiata, shares how to make sure employees are engaged and motivated
Using trust to increase employee empowerment
November 04 by Olivia Powell
Caren Cheng, head of customers, fulfillment and product development at DiGi Telecommunications shares her strategy for employee empowerment
Prevent The Great Resignation by increasing employee loyalty
November 03 by Olivia Powell
Bruce Temkin, head of the Qualtrics XM Institute, explains how companies can increase employee engagement to help retain their most impactful talent
Do not let mistakes, fears and stress derail your transformation
October 21 by First source
How to help transformation teams face uncomfortable realities, voice concerns and find the courage to admit mistakes
Executives predict increase in spend to meet rising demands
October 13 by Qualtrics QQ
C-Suite executives say that spending will increase in the coming months due to employee and customer demands
Customer behavior reveals need for sustainability
October 06 by Olivia Powell
Customer engagement trends suggest that companies must become more sustainable or risk losing market share
Using Voice of the Customer to empower change
October 04 by Olivia Powell
Jessica Dawson, associate director of customer sentiment and insights at Optus, talks with CX Network about her experience using VoC to empower CX practitioners
The Global State of Customer Experience in 2021
September 30 by Chanice Henry
Insights from more than 200 customer experience management experts mapping market opportunities and hurdles over recent months and forecasts for the remainder of 2020
Customer Experience In Telecoms: Expert Insight eBook
September 16 by CX Network
How telecoms providers are building customer engagement strategies that will boost client loyalty and boost lifetime values
